Privacy Policy Mekar11 — Our Commitment to Protecting Your Data

Mekar11 ("we", "Platform") operates at mekar11.biz and offers sports betting, online casino, live casino, and poker services to users in Malaysia. This Privacy Policy explains how Mekar11 manages the personal data of all members and platform users responsibly and transparently.

As a platform operating in Malaysia, mekar11 is committed to complying with the Personal Data Protection Act 2010 (PDPA) in all aspects of personal data handling. We regard privacy protection not merely as a legal obligation, but as part of our moral responsibility to the Malaysian player community that has placed their trust in us.

Mekar11 collects various types of personal data depending on the nature of your interaction with our platform. The following are the categories of data we may collect:

Mekar11 does not collect sensitive data such as biometric data, medical records, or religious beliefs unless required by Malaysian law or directed by the relevant authorities.

Your personal data is collected through the following channels:

Information You Provide Directly

• Mekar11 account registration form — name, email, phone number, date of birth
• KYC identity verification process — copies of MyKad, bank statements
• Deposits and withdrawals processed via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay
• Customer support forms and live chat sessions
• Feedback, surveys, or competitions you have participated in

Automatically Collected Data

• Platform activity logs — games played, bet amounts, and Sports Betting, Slots, or Live Casino results
• Device technical data — IP address, browser type, operating system, screen resolution
• Cookie and session data — further details in Section 7
• System access and error logs

Mekar11 uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without your explicit consent:

• Account Management: Create, verify, and manage your mekar11 member account
• Transaction Processing: Securely processing deposits and withdrawals through supported Malaysian payment methods
• Identity Verification (KYC): Meet legal compliance requirements, including anti-money laundering obligations
• Service Provision: To deliver all mekar11 platform services, including Sports Betting, casino, slots, Poker, and Live Casino
• Customer Support: Processing enquiries, complaints, and providing technical assistance to members
• Platform Security: Detect and prevent fraud, money laundering, and other suspicious activities
• Responsible Gaming: Monitoring gameplay patterns to identify potential gambling issues and offer appropriate assistance
• Affiliate Marketing: Send relevant promotional information, bonuses, and special offers (subject to your communication preferences)
• Platform Improvements: Analysing usage patterns to enhance the mekar11 user experience
• Legal Compliance: Meet reporting requirements to relevant Malaysian authorities

Mekar11 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share data with the following parties under limited and controlled circumstances:

Appointed Service Providers

We engage trusted third-party service providers to support mekar11's operations — such as Malaysian payment gateway providers, licensed casino game providers, and cloud service providers. All providers are bound by strict data confidentiality agreements and are only permitted to process your data in accordance with mekar11's instructions.

Legal Requirements

Mekar11 may disclose data to Malaysian authorities — such as the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or the courts — where required by law, court order, or to protect Mekar11's legitimate rights in legal proceedings.

Mekar11 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All communications between your browser/app and mekar11's servers are fully encrypted
• Data-at-Rest Encryption: Sensitive data such as financial information and KYC documents is stored in encrypted form using AES-256
• Multi-Layer Access Control: The principle of least privilege access is applied — only staff who require access to perform their duties are permitted
• Two-Factor Authentication: mekar11's internal systems require 2FA for all staff access to databases containing member data
• Regular Security Audits: mekar11 conducts independent penetration testing and security audits at least twice a year
• Incident Response Plan: We have tested incident management procedures in place to ensure a swift response in the event of a data breach
• Staff Training: All mekar11 staff who handle personal data undergo regular data protection training

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all cyber threats. In the event of a data breach affecting your data, we will notify you in accordance with our notification obligations under Malaysia's PDPA.

The mekar11 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Below are the types of cookies we use:

Essential Cookies

These cookies are required for the platform's core functions — such as maintaining your login session, saving language preferences, and ensuring that deposit processes via FPX, DuitNow, or e-wallets run securely. They cannot be disabled as they are essential to platform operations.

Performance Cookies

Used to analyse how users interact with mekar11 — including the most visited pages, time spent, and navigation paths. This data helps us improve the platform's design and performance. All data is collected in aggregate and anonymised form.

Functional Cookies

Stores your personal preferences such as odds display settings, preferred betting limits, and favourite game selections. These cookies make your gaming experience more comfortable and personalised.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the mekar11 platform.

As a responsible data processor, mekar11 recognises and respects your rights regarding your personal data under Malaysia's PDPA 2010:

To exercise any of the above rights, please submit a written request to privacy@mekar11.biz stating the right you wish to exercise and sufficient information for us to verify your identity. mekar11 is committed to responding to all requests within 30 working days.

Mekar11 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law:

• Active Account Data: Retained for the duration your account is active, plus 7 years after account closure (for financial audit requirements)
• Financial Transaction Records: Minimum 7 years from the transaction date, in accordance with Malaysian legal requirements
• KYC Documents: 5 years after the end of the business relationship
• System & Technical Logs: Maximum 2 years from the date of creation
• Support Communication Records: 3 years from the date of last interaction

Once the retention period expires, your personal data will be securely deleted or permanently anonymised. We apply industry-recognised data deletion methods to ensure that deleted data cannot be recovered.

In the course of providing our services, your personal data may be processed outside Malaysia — for example, when using international cloud servers or overseas game providers. Mekar11 ensures that all cross-border data transfers are carried out with adequate safeguards:

• Ensuring that recipients of data outside Malaysia adhere to data protection standards equivalent to or higher than Malaysia's PDPA
• Implementing standard data transfer agreements containing the required protection clauses
• Limit data transfers to only what is strictly necessary for the relevant service

Mekar11 takes every privacy concern raised by our members seriously. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may reach us through the following channels:

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia or the Ministry of Communications and Digital Malaysia.

Mekar11 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. All updates will be published on this page with a clear amendment date.

For material amendments — changes that significantly affect how we process your personal data — Mekar11 will notify you via email or in-app notification at least 14 days before the amendment takes effect.

You are encouraged to review this Privacy Policy periodically. Continued use of the mekar11 platform after any changes are published constitutes your acceptance of the updated Privacy Policy.